STAFF MANAGEMENT GUIDE FOR SALONS, SPAS AND CLINICSDo you want to build a high performing, engaged and successful team for your salon, spa or clinic? This guide contains everything you need to know for creating the team of your dreams – from leadership, to hiring, to motivating with targets, to training, culture, and so much more.
"Empowering your team is all about giving them the tools, responsibilities and accountability to complete their duties. A great manager would never belittle, undermine or bulldoze their team into doing what they wanted. Instead, they would set an example of the work ethic they want to see in their team."
Have big goals but don’t know how to get your team on-board? Check out these tips for getting your journey to success.
Before you write off undertaking any kind of performance management process as a lost cause, read this article by HR specialist, Alex Wood.
Do you have the five essential traits of a great manager? Find out by reading this article by Salon Coach, Ashlee Laura.
The difference between strong leadership and effective management is often overlooked. Here's how to be both.
"Your staff will perform better if they’re engaged. This usually involves them doing things they enjoy, developing in areas that interest them and working towards specific goals. The best way to find out about these motivators and put in place actions to address them is through a performance management process, and having regular conversations with your staff."
– Alex Wood, Human Resources Consultant & Founder, Snappy HR
Follow these helpful tips for hiring the best new members of your team – including who to hire, when, and how to find the best person for the job.
Building your dream team? Salon Coach Kai Schnitzler shares his nine no-nonsense tips for shaping an amazing team for your salon, spa or clinic.
Find out how to hold effective team meetings for your salon, spa or clinic with tips you can implement right away.
A happy, motivated team means more profit for your business in the long-term! Here are five ways to keep your staff motivated and happy.
"Team targets should be all inclusive, taking every team member into account. Remember to set realistic targets for your team and expect that as a team they will be able to achieve more than if operating as an individual. Work hard on team cohesiveness and unity – this will stand them in good stead for achievement."
If you’re finding setting targets difficult to get your head around, this short guide to targets will demystify service and retail targets and help you get started!
Knowing how and where to start with introducing your staff to targets can be really overwhelming. This short guide covers everything you’ll need to know about bringing targets to your team in a way that inspires and encourages them.
Motivating your team doesn’t need to be difficult. You can take your team a long way and build a great business with the right skills and tools. Here’s how.
Why should you incentivise your team targets? Because it not only motivates your team to succeed, it also shows how much you value their hard work. Find out more!
"High performers require ongoing stimulation. They want to learn, they want to achieve and they want to be the best versions of themselves. Allocate one to three hours, once a week, for the whole team to get together, bond and learn new things. This will not only stimulate their minds, but also allow them to get excited about new services or products, which will increase overall productivity and make the team more likely to reach their targets."
“While training isn’t the only answer to a successful business, it’s a very important cog in the wheel. It should be included as part of what you offer as a balanced, team focused business, and in today’s salon world we should very definitely be a people (team) focused business.”
Is a learning zone what your business needs to help develop your team? Here’s how to create one according to Reena Baumann, Director of Learning at Learning Elements Australia.
Unsure about the benefits of development? Here are five reasons to regularly train and develop your team, according to Salon Business Coach, Malcolm Gibbons.
"Your team is a reflection of you. As a salon, spa or clinic owner, it’s important to focus on your own mental well-being. When you’re not on your ‘A’ game, how can you expect your team to be?"
We spend so much of our lives at work, so it’s no surprise that it can have a huge impact on our health and wellness. Here’s how to create a healthy workplace.
A happy, healthy team can significantly increase performance, lower costs, reduce employee turnover and boost morale. Here’s how to create a happier, healthier team!
Are you taking enough breaks? Here are a few ways to make sure that you and your team are getting the breaks you need to perform at your best.
Wellness is not just about staying healthy, it's also about reaching your full potential and achieving goals. Learn how to achieve work-life balance with Marie Drever and Jay Chapman, The ZING Project.
"When your culture is great, you and your staff will feel positive and inspired to do your best work. And when you’re doing your best work, your clients and your business will reap the rewards."
"The key to a great business is culture. I strongly believe that the future of our industry will come down to the people that offer the best client and staff experience. I focus on culture as the number one thing in business because that's what keeps the staff and the clients coming back."
– Philippa Middleton, Managing Director of Buoy Salon and Spa, Wellington
There are five key foundations for happiness in a salon workplace, according to Director of ZING Business Coaching, Lisa Conway. Find out what they are.
Do you need to detox your team's relationships with each other? Here are eight ways to foster positive relationships in your workplace.
Meetings can be fun, inspirational, informative, educational, or all of the above, but here’s what to remember when meeting with team members individually.
Is it appropriate to socialise with your team? Find out in this article by Lisa Conway, Business Coach and Director of ZING Business Coaching.
"Time management isn't about being more efficient or squeezing a few extra minutes into your diary here and there. It's about cleaning up your schedule, minimising, prioritising, and working out what’s important – and what’s not."
– Kai Schnitzler, The ZING Project
Find out three elements of time that you must nail in order to grow your business and have the lifestyle you deserve.
Do you often feel like you don’t have enough time? Here are seven strategies to help you become smarter with your time!
Use these powerful time management tips from Salon Coach Kai Schnitzler and you’ll find all the time you need.
There’s a limited number of hours in the day. Join Jay and Marie to learn how utilise the time you do have and grow your business.
“Kitomba is an essential tool to help you to work on the business side of your business. Without tools like that, you really have no way of keeping a good strong handle and measure on things. it's been invaluable for me as a business owner.”
– Philippa Middleton, Managing Director of Buoy Salon and Spa, Wellington
Discover six essential software features that will vastly improve your business by automating admin-heavy tasks, streamlining processes and delighting your clients!
Is free salon software actually free? We investigated free salon and spa scheduling systems to find out. Here’s what we found.
When it comes to managing a team it’s your job to set the bar, inspire, and motivate. Here are tools you can use to help effectively manage your team.
Find out how to track staff hours with Kitomba Time Clock. It works seamlessly with Time Sheets to provide you with an accurate record of your staff’s hours.
What makes an award-winning salon? We visited Vivo Chancery Square, winners of New Zealand Hair Salon of the Year at The Industry Awards 2020, to find out.
Hear what Philippa Middleton, Managing Director of Buoy Salon and Spa in Wellington, New Zealand, has to say about the key to managing a successful salon.
We sat down with Tane Tamoana, Creative Lead of Dry & Tea Australia and New Zealand, and spoke about what has made the business model so successful.
Pania Ryan told us about her multi award-winning salon and what makes it unique and successful, as well as her top tips for salon owners.
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